Email support@structuredwebdesign.com. Include the device type (iPhone, iPad, or Android) and what you were trying to do. Please never send passwords or pairing codes by email.

How do I connect my child's phone?

On the parent's phone, open Child Profiles, choose the child, and create a pairing code. On the child's phone, open EarnNet, choose Child device, and enter the code. Codes expire, so create a new one if needed. Never enter the parent's password on the child's phone.

My child earned minutes. How do they use them?

After you approve a chore, the minutes go into the child's Available Minutes Wallet. On the child's phone, open Wallet and tap Start Available Minutes.

How do app limits work on Android?

App limits use Android's Accessibility service on the child's phone. See the Android setup guide for step-by-step instructions.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple or Google. Manage or cancel them in your App Store or Google Play subscription settings. If you changed phones, tap Restore Purchase on the EarnNet subscription screen.

How do I delete my account?

See Delete Your Account.

How is my family's information used?

Read our Privacy Policy.